স্বচ্ছ প্ৰশাসন ব্যৱস্থাত ডিজিটাইজেচন (Digitization)-ৰ গুৰুত্ব

Businesses should work proactively to ensure that all employees join the digital strategy and work actively for cultural change. An important management element is that the employees’ roles and measurement parameters (KPIs) are in line with the digital strategy and the organization’s measurement parameters (KPIs). The business should facilitate digital skills training and encourage employees to be proactive and explore how digital services can be improved at all times.

The structure should be adaptable to changing customer needs. For example, there may be a need for new organizational structures to adapt the business to digitization. You may want to establish strategic collaboration on digitization across departments or teams to ensure proper resource access and holistic end-to-end process focus. It is important to ensure that employees understand the possibilities of digitization for both business and users.

Organization and culture
It is crucial to develop an organizational culture with governance and development processes that support digitization and which is flexible to achieve growth and innovation goals. This is about the company’s digitization culture, user focus, innovation, risk willingness and willingness to change. One should strive for a smooth and adaptable organizational structure to optimize digitization throughout the organization.

An instrument for digital management is, for example, to ensure that future customer trends are analyzed and to define value proposition that corresponds to the business strategy. Customer needs should be proactively monitored and used to develop new customer values ​​and new business opportunities. It is important to ensure a deep understanding of the customer across multiple dimensions, such as profitability, geography, demography,

Customer Focus
Customer focus, customer insight and trust are essential for the success of digitization, and should therefore be a key management element. It is about putting the customer in focus and creating customer engagement. Customer experiences should be central to service development.

For example, agile management principles can be implemented by continually asking the business why it does things, managing by value, and focusing on continuous learning and improvement. Clear priorities and quick decisions may be needed. In this way, one can more easily adapt to changing factors and needs. The best businesses utilize technology to automate and digitize reporting. In addition, they have often used digital systems for operational risk management and compliance (digital GRC) to a

To achieve this, businesses should ensure that responsibility for digitization targets is defined, in addition to reporting on digitization KPIs and gains. To ensure a good relationship between strategy and goal achievement, make sure your employees understand what your business is being measured on (KPIs) and why it’s important to your business.

Management
It is important that digital management is incorporated into management and management processes and that top management is engaged in and supports the goals. Management should express a clear digital vision and steer it in a smooth way. Roles and responsibilities for delivering on the digital strategy should be clear

An important principle in digitization is to put customers in focus. One way to achieve this is, for example, to explore new ways of interacting with customers and new ways of providing services. To achieve this, you should map out future user needs and study new technologies and digital channels that can improve customer service and user experience.

A good digital strategy should describe the vision, goals and purpose of digitizing your business’s services and processes. The strategy should identify digitization opportunities, risks and threats. An important element is to describe how your business can deliver services in new ways, innovate products or create new sources of revenue and growth.