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Role of Digitalisation in Good Governance

Start Date: 10-12-2019
End Date: 31-12-2020

Inclusive governance forms the foundation of a healthy democracy. In keeping with the idea, Good Governance Day is celebrated in India on December 25 marking the birth anniversary ...

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Inclusive governance forms the foundation of a healthy democracy. In keeping with the idea, Good Governance Day is celebrated in India on December 25 marking the birth anniversary of former Prime Minister Atal Bihari Vajpayee. Observance of the day is aimed at fostering citizen’s participation in governance.

In present times of improved connectivity and advanced technology, digitalisation can augment the idea of good governance by bringing in more accountability, transparency in the government machinery. Initiatives like Digital India and MyGov are working towards fulfillment of the shared goals of government and citizens.

Share with us your idea about the role of digitalisation in good governance and a healthy democracy or suggest ways to improve the status of digitalisation in the country. Also share with us your experience of how digitalisation has proved helpful to you.

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Bhawna 1 month 1 week ago

It is important that the IT strategy and systems are closely linked to the digital strategy, the company’s vision and strategy. Digital processes and digital tools should be optimized and controlled by the needs of the users. A key management element is to secure and understand how good your business is to protect information and reputation against the threats in the digital world.

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Bhawna 1 month 1 week ago

Technology and information
Is your company’s technology platforms, systems, and applications capable of supporting smooth, innovative, and efficient service development to provide easy-to-use digital services? The technology will help create, process, store, secure and exchange data to meet customer needs. For example, architecture should be designed to facilitate smooth development, as well as integrating new innovations and platforms.

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Bhawna 1 month 1 week ago

Businesses should work proactively to ensure that all employees join the digital strategy and work actively for cultural change. An important management element is that the employees’ roles and measurement parameters (KPIs) are in line with the digital strategy and the organization’s measurement parameters (KPIs). The business should facilitate digital skills training and encourage employees to be proactive and explore how digital services can be improved at all times.

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Bhawna 1 month 1 week ago

The structure should be adaptable to changing customer needs. For example, there may be a need for new organizational structures to adapt the business to digitization. You may want to establish strategic collaboration on digitization across departments or teams to ensure proper resource access and holistic end-to-end process focus. It is important to ensure that employees understand the possibilities of digitization for both business and users.

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Bhawna 1 month 1 week ago

Organization and culture
It is crucial to develop an organizational culture with governance and development processes that support digitization and which is flexible to achieve growth and innovation goals. This is about the company’s digitization culture, user focus, innovation, risk willingness and willingness to change. One should strive for a smooth and adaptable organizational structure to optimize digitization throughout the organization.

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Bhawna 1 month 1 week ago

An instrument for digital management is, for example, to ensure that future customer trends are analyzed and to define value proposition that corresponds to the business strategy. Customer needs should be proactively monitored and used to develop new customer values ​​and new business opportunities. It is important to ensure a deep understanding of the customer across multiple dimensions, such as profitability, geography, demography,

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Bhawna 1 month 1 week ago

Customer Focus
Customer focus, customer insight and trust are essential for the success of digitization, and should therefore be a key management element. It is about putting the customer in focus and creating customer engagement. Customer experiences should be central to service development.

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Bhawna 1 month 1 week ago

For example, agile management principles can be implemented by continually asking the business why it does things, managing by value, and focusing on continuous learning and improvement. Clear priorities and quick decisions may be needed. In this way, one can more easily adapt to changing factors and needs. The best businesses utilize technology to automate and digitize reporting. In addition, they have often used digital systems for operational risk management and compliance (digital GRC) to a

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Bhawna 1 month 1 week ago

To achieve this, businesses should ensure that responsibility for digitization targets is defined, in addition to reporting on digitization KPIs and gains. To ensure a good relationship between strategy and goal achievement, make sure your employees understand what your business is being measured on (KPIs) and why it’s important to your business.

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Bhawna 1 month 1 week ago

Management
It is important that digital management is incorporated into management and management processes and that top management is engaged in and supports the goals. Management should express a clear digital vision and steer it in a smooth way. Roles and responsibilities for delivering on the digital strategy should be clear