স্বচ্ছ প্ৰশাসন ব্যৱস্থাত ডিজিটাইজেচন (Digitization)-ৰ গুৰুত্ব

An important principle in digitization is to put customers in focus. One way to achieve this is, for example, to explore new ways of interacting with customers and new ways of providing services. To achieve this, you should map out future user needs and study new technologies and digital channels that can improve customer service and user experience.